Each piece is hand made by our master alchemists, who combine their experience and expertise in design and metalsmith to create pieces with the highest care and quality.
However, if you find an error in manufacture or materials within a period of 10 days , we could gladly make an exchange or repair.
This guarantee will be valid as long as the piece has not been altered in any way and the error does not have to do with any neglect or abuse on the part of the client.
To make valid your warranty, please contact us at: email@example.com with the following data:
- Full Name
- Date of purchase
- Order number
- Description of the Fault in the Product
Once we receive your notification of defective or damaged product, we will contact you to schedule UPS to pick up the article (we will pay for the shipping costs of damaged pieces).
When you send the jewelry by mail to our workshop, make sure it is in an envelope or padded case (preferably in the original packaging). We will not be responsible for jewelry lost in the mail or additional damage due to incorrect shipping methods.
Ikcha is not responsible for broken or missed stones by the client, however, we do offer replacements for a reasonable repair fee. The repair rates will be established at the time of the reception or by e-mail if you can provide substantial photos.