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Terms and Conditions

TERMS AND CONDITIONS

In the first place, it is of vital importance to inform you that the mere use of the site www.ikcha.com grants the general public or whoever uses it, the condition of user (hereinafter referred to as the "user" or the "users") and implies the acceptance, full and unconditional, of each and every one of the general and particular conditions included in these terms of use in the version published by IKCHA at the site www.ikcha.com. Any modification to these terms of use will be made when IKCHA deems it appropriate or necessary, being the sole responsibility of the user, to know such modifications that will always be published on the site www.ikcha.com.

Therefore, it is that at the time that you enter and can use this website: www.ikcha.com, who hereinafter will be called "IKCHA" you (the user) is accepting the terms and conditions contained in the agreement that is detailed below and therefore, declares and expresses your acceptance, based on what is established in articles 1803 and 1834 bis of the federal civil code, 80, 81, 89 and other relative and applicable of the commercial code and legislation, so that in case you (as a user), do not accept the terms and conditions of this agreement, you must refrain from using the site www.ikcha.com.

Through its Website IKCHA provides information about the products and services it provides, offering the possibility of acquiring goods, subject to compliance with the requirements established by IKCHA that are indicated below. The products and services offered by IKCHA are addressed solely and exclusively to persons with full capacity and legitimacy to be bound in accordance with the accession agreement indicated below.

Agreement of adhesion for use of internet site, that celebrate by one part IKCHA and/or its subsidiaries and, on the other, the user, subjecting both parties, to the provisions of this agreement.

PURCHASES

Because all parts are handmade, all sales are final.

Make sure the part you are buying is the correct one before paying, to avoid any inconvenience. If you have any questions about the product you wish to purchase, please contact us by whatsapp or messenger before placing an order. Once an order has been placed, it goes into production and cannot be cancelled.

To make any purchase it is necessary to register as a customer and enter the data required by the form.

To buy you must add the products in the shopping cart and select them from the product catalog or from your wish list. Once you have selected the product to buy, please follow the steps of the place to make the purchase.

If you want telephone advice you can contact us at +52 (81) 8303 6354. Hours of operation are Tuesday through Saturday from 10:00 am to 7:00 pm.

To make payments for products and/or services purchased through www.ikcha.com, it uses the services offered by PayPal, whose electronic address is www.paypal.com or the services offered by Conekta, whose electronic address is www.conekta.com, or the services offered by Mercado Pago whose electronic address is www.mercadopago.com.mx.

PHOTOGRAPHY

The photograph of the product is not contractual, that is, the colors can have different tonality on different computer screens or in printer prints, as well as the image can always vary a little from reality. The final piece may vary slightly due to its hand-made process and the gems involved in the piece (if any). In addition the tone and size of the gems can vary slightly in the same way, since the gems we offer are natural and unique.

PAYMENT METHOD

We accept Visa, Master Card, American Express and PayPal. Your personal payment data is protected and not visible to the site.

BILLING

By tax provision, the invoice will be issued according to the data provided through the order. The billing date must coincide with the date on which the payment was made. In case of not providing the RFC (Federal Taxpayers Registry) of the person to whom it will be invoiced, it will not be possible to separate the amount of VAT (Value Added Tax), that is, this will be included in the total price of the products.

ONCE THE INVOICE HAS BEEN MADE WITH THE DATA PROVIDED, NO CHANGES OR CANCELLATIONS CAN BE MADE. By virtue of the above, we beg to verify very well the data to be invoiced before proceeding to place your order.

SHIPPING

Our delivery service is available internationally through UPS and Correos de México.

The information about Shipping Times and Rates can be found in: https://www.ikcha.com/politicasdeenvio In case there is any delay in the delivery or shipment of your

order, it is the responsibility of our CLIENT to contact our CUSTOMER SERVICE department. We are at your service on the phone +52 (81) 8303 6354. Likewise, you can contact us through our email info@ikcha.com where we will quickly assist you.

The shipping cost is borne by the customer.

The order number that is assigned when you perform the transaction on the IKCHA website does not imply acceptance of the transaction. In case of having any problem with your order it will be communicated to you by email or by phone.

COVID ANNOUNCEMENT: Due to the global health contingency, manufacturing and delivery times may be delayed due to changes in procedures of our suppliers.

WARRANTY POLICIES

Each piece is made by hand by our master alchemists, who combine their experience and expertise in design and goldsmithing to create pieces with the highest care and quality.

However, if you find a manufacturing or material error within 10 calendar days, we can gladly make a change or repair.

This guarantee will be valid as long as the piece has not been intervened in any way and the error does not have to do with some carelessness or mistreatment by the client.

If there is a manufacturing error in the piece sent by IKCHA, our CLIENT must communicate immediately with our CUSTOMER SERVICE staff at +52 (81) 8303 6354 in Monterrey from 10:00am to 7:00pm from Tuesday to Saturday, or, notify the error to the email info@ikcha.com.

Information on how to make your Warranty valid can be found at: https://www.ikcha.com/pages/garantia

CHANGES AND REFUNDS

All sales are final. IKCHA makes no merchandise changes and does not make refunds.

If you have an emergency request, it is possible to change the size of the ring or cancel within 24 hours of ordering the ring. Once 24 hours have passed, we no longer accept cancellations or refunds.

We reserve the right to refuse unreasonable cancellation requests.

MANTEINANCE

REPAIRS If you wish to make any repairs or maintenance of your part, please send an email with the product photo to info@ikcha.com to evaluate and generate a quote in case it applies any cost.

IKCHA does not repair non-brand parts.

PRIVACY POLICY

Through https://www.ikcha.com/privacidad you can obtain such information.