Return and Repair Policy
Please note that as all Ikcha Jewelry pieces are made to order, so they are final sale and we do not accept returns. Please make sure of the piece you’re buying before you purchase, to avoid any inconvenience. If you have any questions regarding the product you want to acquire, please contact us (firstname.lastname@example.org) before placing an order. Once an order has been placed, we put it into production and it cannot be cancelled.
If you have any emergency requests, it is possible to change ring size or cancel within 24 hours of the order having been placed; given that the order is placed on a business day (Monday to Friday 9:00am - 6:00pm, excluding Mexican holidays). Once 24 hours have passed we no longer accept cancellations or refunds.
We reserve the right to refuse unreasonable cancellation requests.
If a piece shipped to you is defective or damaged, you must notify Ikcha (email@example.com) within the first 3 days and return the item within 7 days of receipt. We will make necessary repairs and return it to you.
Once notified of the defective or damaged product, we will contact you and program UPS to pick up the item (we will absorb shipping expenses for defective or damaged pieces). Please mail the piece to our workshop inside a padded envelope or box (no paper shipping). We are not responsible for jewelry lost in the mail due to improper shipping methods.
Please enclose in the box the original packaging, your order confirmation, the jewelry piece that needs repairs, your return address and contact information and we will do our best to return your piece repaired within 2-3 weeks.
Ikcha is not responsible for broken or lost stones; however, we offer stone replacements for a reasonable repair fee. Repair fees will be established at the time of receipt or via e-mail if substantial photos can be provided.
All jewelry (including Ikcha jewelry) is delicate by nature, therefore it must be handled with care. It is normal for small prongs to move and for patina to develop over time. Rings may become misshapen as they take to the natural curvature of your finger. In order to ensure your piece maintains its appearance, please avoid sleeping with it, water, alcohol, detergents and perfumes while wearing your piece. Avoid colliding or grinding your piece against surfaces; gold and Silver are soft metals, so they have a tendency to scratch and change. We recommend you store your pieces individually in a cool, dry place when not being worn to maintain quality and appearance.
Should you wish to enquire about repairs due to everyday wear and tear, please contact us.
We reserve the right to decline unreasonable repairs.